Privacy Policy

1. Introduction & Scope

This Privacy Policy explains in clear and transparent terms:

• ◆ What personal information we collect and why;
• ◆ How we use, store, and protect that information;
• ◆ With whom we may share it and under what circumstances;
• ◆ Your rights as a data subject; and
• ◆ How you can contact us with questions or concerns.

This Policy applies to all personal data processed through our website, digital platforms, email communications, and any related services offered by DR-LuxuryRealEstate.

2. Information We Collect

We collect personal information only to the extent necessary to provide our services and improve your experience. The types of information we collect fall into two categories:

2.1 Information You Provide Voluntarily

When you interact with us — whether by submitting an inquiry, booking a villa rental, or signing up for our newsletter — you may provide us with the following:

• ◆ Contact Information: Full name, email address, phone number, and preferred method of contact.
• ◆ Property Inquiry Details: Areas of interest, budget range, property type preferences, intended use, and timeline.
• ◆ Rental Booking Information: Arrival and departure dates, number of guests, special accommodation requests, and guest profile details.
• ◆ Identity Verification Documents: Passport number, national ID, or other government-issued identification, which may be required for rental agreements or legal compliance.
• ◆ Billing & Payment Details: Credit/debit card information, bank transfer details, or other payment credentials. Payment data is handled exclusively through secure, PCI-DSS compliant processors and is never stored directly on our servers.
• ◆ Communication Records: Any messages, emails, or correspondence you send to our team.
• ◆ Newsletter & Marketing Preferences: Your name and email address if you choose to subscribe to property listings, market updates, or promotional content.

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through standard web technologies:

• ◆ IP Address & Device Information: Your Internet Protocol (IP) address, browser type and version, operating system, device type, and screen resolution.
• ◆ Browsing Behavior: Pages viewed, time spent on each page, links clicked, referral source, and navigation paths within our website.
• ◆ Cookies & Tracking Technologies: We use cookies, pixel tags, and similar technologies to enhance site functionality, remember your preferences, and analyze site traffic. Please refer to Section 6 for full details.
• ◆ Analytics Data: We use Google Analytics to collect aggregated, anonymized data about how visitors interact with our website, including session duration, bounce rate, geographic location, and device type.

3. How We Use Your Information

DR-LuxuryRealEstate uses the personal information collected solely for legitimate business purposes. Specifically, we use your data to:

• ◆ Respond to Real Estate Inquiries: Process and follow up on property purchase or investment inquiries submitted through our contact forms or direct communications.
• ◆ Manage Rental Reservations: Coordinate villa rental bookings, confirm availability, process payments, and communicate check-in/check-out logistics.
• ◆ Facilitate Property Transactions: Support the legal and administrative requirements of real estate sales in the Dominican Republic, including due diligence, notarial procedures, and regulatory compliance.
• ◆ Provide Property Management Services: Communicate with property owners and guests in relation to ongoing management, maintenance, and tenancy matters.
• ◆ Send Marketing Communications: With your explicit consent, deliver newsletters, new listing alerts, investment opportunities, and exclusive offers. You may opt out at any time via the unsubscribe link in every email.
• ◆ Improve Website Performance: Analyze usage data to enhance website functionality, content relevance, and overall user experience.
• ◆ Comply with Legal Obligations: Fulfill requirements under Dominican Republic law and applicable international regulations, including anti-money laundering (AML) obligations relevant to real estate transactions.
• ◆ Prevent Fraud & Ensure Security: Detect and prevent unauthorized access, fraudulent activity, or other harmful conduct.

We will never use your personal information for purposes incompatible with those stated above without first obtaining your consent.

4. Data Sharing & Third Parties

DR-LuxuryRealEstate does not sell, rent, or trade your personal information to any third party — ever.

We value the trust you place in us and treat your data with the utmost discretion. However, in order to deliver our services effectively, we may share limited personal information with trusted and carefully vetted third-party service providers, strictly on a need-to-know basis:

• ◆ Secure Payment Processors: To handle financial transactions safely and in compliance with PCI-DSS standards.
• ◆ Property Management Software Providers: Platforms used to coordinate rental availability, maintenance scheduling, and owner reporting.
• ◆ CRM Systems: Tools used to manage and organize client communications, inquiries, and transaction records.
• ◆ Email Marketing Platforms: Services used to deliver newsletters and listing updates to subscribed clients.
• ◆ Legal & Notarial Professionals: Attorneys and notaries in the Dominican Republic who require client identification to facilitate real estate closings.
• ◆ IT & Cloud Service Providers: Hosting, cybersecurity, and infrastructure providers under strict data processing agreements.
• ◆ Government & Regulatory Authorities: When required by law, court order, or regulatory directive, we may disclose personal information to competent authorities.

All third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection laws. We do not permit them to use your data for their own marketing or unrelated purposes.

5. International Data Transfers

DR-LuxuryRealEstate serves a global clientele, including buyers, investors, and rental guests from North America, Europe, and beyond. As a result, your personal information may be transferred to, processed in, and stored in countries outside your country of residence, including the Dominican Republic and the servers of our international service providers.

We are committed to ensuring that any international transfer of your personal data is conducted with appropriate safeguards in place, including:

• ◆ Adequacy Decisions: Where applicable, transferring data to countries recognized as providing an adequate level of data protection.
• ◆ Standard Contractual Clauses (SCCs): Contractual agreements with third-party processors that mandate equivalent protections to those provided under the GDPR or your local regulations.
• ◆ Privacy Framework Compliance: Working with U.S.-based providers who participate in recognized cross-border privacy frameworks.

By using our website and services, you acknowledge and consent to the transfer of your personal information as described in this section.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather analytical insights.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences and understand how you interact with its content.

Types of Cookies We Use

Managing Your Cookie Preferences

You have full control over cookie settings:

• ◆ Browser Settings: Most web browsers allow you to refuse, delete, or manage cookies through their settings menu.
• ◆ Google Analytics Opt-Out: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• ◆ Cookie Consent Banner: Upon your first visit, our website will present a cookie consent notification allowing you to accept or decline non-essential cookies.

Please note that disabling certain cookies may affect the functionality of some areas of our website.

7. Data Security

Protecting your personal information is a responsibility we take seriously. DR-LuxuryRealEstate implements a robust set of industry-standard technical and organizational security measures, including:

• ◆ SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• ◆ Access Controls: Personal data is accessible only to authorized personnel bound by strict confidentiality obligations.
• ◆ Secure Payment Processing: Financial transactions are handled exclusively through PCI-DSS compliant payment processors. We do not store credit card numbers on our systems.
• ◆ Firewall & Intrusion Detection: Our hosting infrastructure is protected by firewalls and continuous monitoring systems.
• ◆ Regular Security Audits: We conduct periodic reviews of our data handling practices and technical safeguards.
• ◆ Data Minimization: We collect only the information strictly necessary for the stated purposes.

While we employ rigorous security practices, no method of transmission over the Internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we are committed to notifying affected individuals and relevant authorities in accordance with applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Our general retention guidelines are as follows:

• ◆ Inquiry & Contact Data: Retained for up to 2 years following your last interaction with us, after which it is securely deleted or anonymized.
• ◆ Rental Booking Records: Retained for a minimum of 5 years in accordance with Dominican Republic financial and tax regulations.
• ◆ Real Estate Transaction Records: Retained for a minimum of 10 years as required by Dominican Republic real estate and anti-money laundering laws.
• ◆ Identity Verification Documents: Retained only for the duration necessary to complete the transaction and meet legal compliance obligations, then securely deleted.
• ◆ Marketing & Newsletter Data: Retained until you withdraw your consent or unsubscribe, after which your data is promptly removed from our marketing lists.
• ◆ Analytics Data: Google Analytics data is retained in anonymized, aggregated form for up to 26 months per Google's default retention settings.

Upon expiration of the applicable retention period, personal data is securely destroyed or permanently anonymized.

9. Your Privacy Rights

Regardless of where you reside, DR-LuxuryRealEstate respects your rights over your personal data. Depending on your location, you may be entitled to the following rights under applicable frameworks including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and equivalent legislation:

• ◆ Right to Access: Request a copy of the personal data we hold about you.
• ◆ Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
• ◆ Right to Erasure ("Right to Be Forgotten"): Request the deletion of your personal data, subject to our legal retention obligations.
• ◆ Right to Restrict Processing: Request that we limit how we use your personal data under certain circumstances.
• ◆ Right to Data Portability: Request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• ◆ Right to Object: Object to our processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• ◆ Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• ◆ Right to Non-Discrimination (CCPA): California residents have the right not to be discriminated against for exercising their privacy rights.
• ◆ Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Privacy Team:

11. Changes to This Privacy Policy

DR-LuxuryRealEstate reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• ◆ Update the "Last Updated" date at the top of this page;
• ◆ Post a prominent notice on our website homepage; and/or
• ◆ Notify subscribed users via email where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any posted changes constitutes your acceptance of those changes.